Free Seminar Series

2019 FREE SEMINAR SERIES
Understanding the rapidly emerging trends and developing industry leading standards

Take advantage of the FREE seminar series which runs throughout the Expo. Each seminar is facilitated by Automate Training with Q&A segments handled in an innovative format to ensure maximum knowledge sharing for all attendees.

Bookings are essential.

Joint Seminar Sponsors:

 

 

Accelerate your Workshop Success

Thursday 4 April
2.00pm – 3.00pm
Clarendon Auditorium

As a workshop owner, you have ambitions and expectations for business success and generating profit. But what if you could fast-track those ambitions, raise your expectations and accelerate your business growth?  During this Seminar you’ll hear expert advice from leading consultants who specialise in the Automotive Service and Repair sector. Explore key areas of business strategy that can help shape your business future and share in some tried and tested measures being successfully employed by hundreds of workshops across the country. You will leave this seminar with knowledge and ideas which you can implement in your business immediately.

David Lyall
Automotive Repair Council of Australia

 

How to tune your business for tomorrow’s customer

Thursday 4 April
3.15pm – 4.15pm
Clarendon Auditorium

Keeping your business in tune with today’s automotive aftermarket is the focus of this seminar, presented by Rachael Sheldrick from the Workshop Whisperer. Today’s savvy customers are looking for value, expertise, and convenience from their choice of repairer. They expect you to be found online, have a great looking workshop, and speak to them in plain English. But none of this will work unless you have best practice basics and systemisation inside your auto repair business. So how do you put yourself in a position to be the most attractive proposition in the mind of the customer? How do you optimise your business for success? Simple – you get the basics right first. Join Rachael for this enlightening seminar discussion.

Rachael Sheldrick
Workshop Whisperer

Innovation

Friday 5 April
11.30am – 12.30pm
Clarendon Auditorium

Things are changing, the rate of change continues to increase. Innovation Specialist and now RYCO Filter Executive General Manager, Amy Frangos, will share her thoughts on her true passion, Innovation. Amy’s session will challenge and encourage us to embrace Innovation in our businesses, no matter its size.

Amy Frangos
Ryco Filter

 

2019 Automotive Workshop study - build a more profitable business

Friday 5 April
12.30pm – 1.30pm

Clarendon Auditorium

In a world where one in four independent automotive workshops are ‘At Risk’, and a further 44% are ‘Ticking Over’, how will you grow your business? Building on last year’s inaugural workshop benchmarking study, Steve Nuttall and Ben Selwyn from ACA Research will share insights from the 2019 Automotive Workshop study, identifying the strategies helping operators increase bay utilisation, improve labour efficiency, and ultimately build a more profitable business.

Ben Selwyn
ACA Research

Steve Nuttall
ACA Research

Vehicle Data and Service Information: Access & Equity in the Aftermarket

Friday 5 April
2.00pm – 3.15pm
Clarendon Auditorium

Data is the lifeblood of the modern automotive aftermarket, and this two-part seminar will cover some of the more exciting developments in this space. Lesley Yates will kick things off with a discussion about the AAAA’s Choice of Repairer advocacy campaign, a mandatory code for the sharing of dealer-level repair and service information. Lesley will answer important questions about what this OEM information is, and how and when it will be shared with independent workshops. Then, Darren Todd from Bosch Australia will run a practical demonstration of data in action, using pass-through technology to explore how technicians can take advantage of OEM service information and systems in the workshop.

Darren Todd
Bosch Australia

Lesley Yates
AAAA

 

 

Vehicles and Technology: Tomorrow’s World Today

Friday 5 April
4.00pm – 5.00pm

Clarendon Auditorium

With technology changing faster than ever before, the global automotive industry is undergoing its most profound transformation since the invention of the car itself – so understanding the extent and shape of this change is crucial for everyone in the aftermarket space. Presented by Nikki Gerling from Bosch Australia, this seminar will cut through the all jargon and paint a real picture of the key trends already reshaping our industry, as we move towards a future that is electrified, automated and connected. Bosch is a technological and market leader in all three areas, investing billions of Euros in research and development projects globally and undertaking significant engineering development in local centers of excellence, including being recently granted the first Automated Driving System (ADS) permit for on-road testing of highly automated driving systems in Australia.

Nikki Gerling
Bosch Australia

 

The Secrets to Building a Winning Workshop Team

Saturday 6 April
10.30am – 11.30am

Clarendon Auditorium

The way we find, manage and value the people working with us can have a major impact on productivity and profitability. A lot of business managers and owners talk about wanting to find the right people or change the attitude of their existing staff, and the good news is, as the boss you can! In this seminar, business consultant Neville Brady, on behalf of mechanic.com.au will share his secrets about building a winning workshop team. Drawing from decades of consulting experience, he’ll discuss what you can do to establish the right staff attitude through systemic or structural change and arm you with the best tactics to ensure you get the right people ‘on the bus’, and avoid the mistakes many workshops are making when trying to attract talent.

Neville Brady
mechanic.com.au

What’s on the Workshop horizon?

Saturday 6 April
11.30am – 12.30pm

Clarendon Auditorium

The Workshop of the Future is a hot topic in the aftermarket at the moment, as technicians and workshops consider how best to fit themselves up for important technological changes in the car parc. Presented by Jeff Smit and Brendan Sorenson of The Automotive Technician, this seminar will paint a clear picture of where the Workshop is headed when it comes to the systems, processes and platforms required to keep the latest and most advanced vehicles on the road. With their extensive first-hand experience in helping automotive workshops across Australia, Jeff and Brendan bring a wealth of knowledge that will make this seminar a must-see for any workshop owner, manager or technician.

Brendan Sorenson
The Automotive Technician

Jeff Smit
The Automotive Technician

Keeping the 21st century technician on the cutting-edge

Saturday 6 April
1.00pm – 2.00pm

Clarendon Auditorium

Being a technician in the 21st century means being more than “trained once, trained for life”. Technological change is already impacting substantially on the vehicles we service every day and on how we do business, which has the potential to create a dangerous knowledge gap if training methods across the aftermarket don’t change to suit. Dale Brittain from DBC2 will kick off this wide-ranging seminar with a presentation about the car parc “big-picture”, before leading an expert panel through a conversation about how different sectors of the industry are tackling the task of training the 21st century technician. Tom Hatch from Kmart Tyre & Auto Service, Craig Ringsgwandl from TasTAFE and Rachael the Workshop Whisperer will discuss some very important topics, including:

    • The stats around our rapidly changing vehicle parc and vehicle technology
    • How continuous professional development programs can be deployed in the workshop
    • What the automotive education sector is doing to train the next-generation of technicians
    • The link between better automotive training and aftermarket recruitment opportunities, including how to localise your search for the 21st century technician
    • Ongoing training as a tool for business growth, profitability gains and future success

Rachael Sheldrick
The Workshop Whisperer

Craig Ringsgwandl
TasTAFE

Tom Hatch
Kmart Tyre & Auto Service

Dale Brittain
DBC2 (Panel Lead)

Wrong fuel in a diesel vehicle

Saturday 6 April
2.00pm – 3.00pm
Clarendon Auditorium

Petrol, water and dirt contamination are popular failures of the diesel fuel system. I will share with you the correct diagnosis, repair and cost effective ways to avoid future misdiagnosis.

1. The fault reoccurs after replacing an entire $8000 fuel system due to water present in the fuel filter.
2. A mechanic decides to ‘ONLY clean the fuel system’ after it was contaminated.
Course content

● Operation of the common rail diesel fuel system
● The impact of Petrol & Water contamination
● Case studies- Mechanics footing the repair bill plus court costs
● Correctly diagnose a contaminated fuel system
● Correct repair procedures
● Correct fuel filter replacement

Clinton Brett
Diesel Help Australia

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