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Thursday 7th April 2022

The key to improving customer service in the auto repair industry

THE SEMINAR:

When it comes to automotive customer satisfaction, it’s not just about the quality of the repair you do. It’s about the service you provide customers from the moment they walk in the door to the moment you hand them back their keys. Receive insights into who makes a great service advisor and who doesn’t, what responsibilities your service advisor should have, and how they can improve your customer satisfaction, your online reputation, and your overall profitability.

Where:
Melbourne Convention and Exhibition Centre

When:
3.30pm – 4.00pm

Price:
Free Trade Registration

Presented by:

MORE MUST SEE AUTO AFTERMARKET EXPO SEMINARS:

Five steps to workshop success

Thursday 7th April
2.15pm – 3.00pm

Presented by:
Rachael Evans | Workshop Whisperer

The key to improving customer service in the auto repair industry

Thursday 7th April
3.30pm – 4.15pm

Presented by:
Rachael Evans | Workshop Whisperer

How high performing workshops use data to boost performance

Friday 8th April
11.15am – 12.00pm
Presented by:
Ben Selwyn | ACA Research
Tiffany Conway | AAAA

Our skills shortage: Attracting great staff and keeping them

Friday 8th April
12.30pm – 1.30pm

Presented by:

David Fraser | Capricorn
Adam Pay | mycar
Lesley Yates | AAAA
James Voortman | AADA

Fair and open competition in the automotive industry

Friday 8th April
2.00pm – 2.45pm
Presented by:
Lesley Yates | AAAA

The future of vehicle modifications

Friday 8th April
4.15pm – 5.00pm
Presented by:
Luke Truskinger | AIC
Lesley Yates | AAAA

How to deal with the common legal issues that affect auto repair workshops

Saturday 9th April
10.15am – 11.00am

Presented by:
Emma Dalley | Industry Legal

Why you haven’t had a decent holiday in years

Saturday 9th April
11.15am – 12.00pm

Presented by:
Michael Erwin | Leaderise

Electric vehicle trends and opportunities

Saturday 9th April
12.30pm – 1.30pm

Stuart Charity | AAAA
Craig Ondarchie | MP
Gavin Cribb | Kangan Institute
Mike Carnemolla | The Garage Network

How to use digital marketing to grow your business

Saturday 9th April
2.00pm – 2.45pm

Presented by:
Joseph Wheeler | AusGarage

DEMONSTRATING AUSTRALIA’S MANDATORY DATA SHARING RELEASE MODEL

Session 1:
Friday 8th April

12.15pm – 12.45pm

Session 2:
Saturday 9th April

2.00pm – 2.30pm

Presented by:
Donny Seyfer | NASTF

2022 Sponsors & Partners

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already registered for the 2022
Australian auto aftermarket expo?

Please note you must be registered for the Expo in order to register for the seminar series. By selecting ‘No’ you will be redirected to registration.

Rachael Evans

Rachael Evans

Workshop Whisperer

From a suburban auto repair shop to an international businesswoman and disrupter of a global industry, Rachael Evans is a former workshop owner, author, and Australia and New Zealand’s leading business coach for auto repair shops.

Rachael is the founder of The Workshop Whisperer, which specialises in coaching auto repair shop owners to improve their profits and lifestyle through sales and marketing, customer service, improving productivity, staffing, culture, leadership, and cash flow.
Passionate, insightful, and innovative, Rachael shares the secrets to auto repair business success from her own real-life experiences, and those of her clients.

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